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Charterhouse Group International Charterhouse Group International

Information for candidates

Expected Behaviours


RESPECT FOR OTHERS

  • Understands and acts upon Group values
  • Builds trust through setting a good example
  • Acts with integrity in all matters
  • Is open and honest in relationships with all colleagues
  • Discusses policy and practice taking time to help colleagues who are unclear
  • Conveys difficult messages honestly and respectfully
  • Understands and acts upon policies on diversity and inclusion

SELF-CONFIDENCE AND SELF BELIEF

  • Believes in own judgement, even when this is contrary to the accepted view
  • Is not afraid to say 'no' to taking on additional responsibilities when there is a danger that conflicts in priorities might arise
  • Is confident in own ability when faced with new situations
  • Explains own point of view when questioned
  • Accepts accountability for the outcomes of own decisions
  • Does not take work related feedback personally

TEAM WORK AND COOPERATION

  • Expresses positive expectations of the team
  • Is flexible and open to new ways of doing things
  • Recognises when help is needed and offers support
  • Willing to take on a different role with an aim to achieving team objectives
  • Accepts that others have a valid point of view

CUSTOMER FOCUS AND CUSTOMER SATISFACTION

  • Is proactive in responding to the needs of customers and shows a willingness to assist/help to resolve customer issues
  • Takes personal responsibility for following through and correcting problems in a timely fashion
  • Maintains ongoing communication with customer, clarifying and amending requirements as necessary
  • Works with customers and service users to resolve complaints or queries
  • Keeps customers informed of progress

PLANNING AND ORGANISING - PRIORITISES

  • Identifies important results needed to achieve on a regular basis
  • Uses appropriate systems and technology to help manage workload
  • Proactively identifies overload problems
  • Asks for additional resource to get important things done
  • Breaks a problem into its constituent parts and considers the issue from a range of different angles
  • Can sift a lot of information quickly, evaluate the implications of different solutions and select most appropriate course of action
  • Comes up with new and innovative approaches to tackling problems
  • Examines the cause of problems as well as symptoms
  • Recognises when a wrong decision has been taken, identifies reason(s) and takes corrective action